Mediation is a structured, confidential process that helps individuals and groups resolve disputes without the need for legal action. Whether you're facing family conflict, workplace disputes, or community disagreements, a trained mediator facilitates open communication and agreement in a neutral setting. My Health Assistant connects you with skilled, accredited mediators who help you reach mutually acceptable solutions efficiently and respectfully. Save time, reduce stress, and find resolution today.
Counsellor | Psychotherapist
Mediation is a voluntary and impartial method of dispute resolution. It involves a neutral third party (the mediator) guiding participants through structured dialogue to identify issues, clarify misunderstandings, and negotiate agreements. It is widely used for interpersonal, workplace, family, and civil disputes.
A typical mediation process includes:
An initial consultation to understand the dispute
Individual or joint sessions with all parties involved
Confidential and neutral environment
Clear goal-setting for resolution
Final agreements recorded in writing (non-legally binding unless formalised)
Sessions are tailored to suit the conflict and the needs of all involved.
Mediation is conducted by:
Accredited and trained mediators
Legal professionals or therapists with specialist mediation training
Family mediators, workplace mediators, or community resolution facilitators
Professionals registered with recognised bodies like the Civil Mediation Council (CMC) or Family Mediation Council (FMC)
They maintain strict neutrality and confidentiality throughout the process.
Mediation is ideal for individuals or groups experiencing:
Family conflicts (e.g. divorce, parenting arrangements)
Workplace disputes (e.g. employee grievances, team conflict)
Neighbourhood or community disagreements
Commercial or contractual disputes
School or youth conflict situations
Mediation supports constructive communication and helps maintain relationships.
Mediation services can be tailored to specific areas such as:
Family Mediation – divorce, separation, child arrangements
Workplace Mediation – HR disputes, bullying, interpersonal issues
Civil & Commercial Mediation – contracts, partnerships, business matters
Community Mediation – neighbour disputes, housing issues
School Mediation – student or parent/teacher conflicts
Mediation is low-risk but may include:
Emotional discomfort due to confronting conflict
Potential breakdown in communication if not managed well
Agreements are not legally binding unless formalised in court
Mediation may not resolve every issue if parties are unwilling to cooperate
Skilled mediators are trained to handle sensitive issues and manage emotional dynamics.
When selecting a mediator:
Choose someone accredited with a recognised mediation body
Look for experience in your type of dispute (e.g. family, workplace)
Check for impartiality and confidentiality guarantees
Ask about the mediator's success rate or client feedback
Use My Health Assistant to find trusted mediators near you
Mediation offers a practical, respectful alternative to litigation, empowering individuals to resolve conflicts peacefully with professional support. Whether you're facing family, workplace, or civil disputes, My Health Assistant connects you with experienced, accredited mediators who can help you reach fair and lasting resolutions—quickly and confidentially.