Frequently asked questions

What qualifications do I need to register as a professional with My Health Assistant?

At My Health Assistant, we prioritise the safety and trust of our users. To register as a professional on our platform, we will need to see copies of certain credentials and qualifications. These include:

1. Public Indemnity Insurance: Professionals must provide proof of valid public indemnity insurance.

2. Qualifications and Experience: We verify that your qualifications meet the requirements for the services you offer.

3. Professional Body Registration: Registration with relevant professional bodies in your field.

4. DBS Certificate (if applicable): If your services involve working with vulnerable populations, we may require a copy of your Disclosure and Barring Service (DBS) certificate.

Ensuring these qualifications are up-to-date helps us maintain a reliable and trustworthy community of health and wellness professionals.

Are there any hidden fees?

Absolutely not.

Our subscription options are transparent and without any tie-ins, giving you the flexibility to cancel at any time. Moreover, we don't impose any commissions on bookings made through our system, meaning you retain 100% of your earnings through our platform

I offer multiple services, can I list them all on the same profile?

Yes! You have the flexibility to add as many services as you like to your profile. These can all be included under a single profile unless you prefer to list them separately, such as in the case of multiple businesses.

Can I list my prices online?

Yes, we encourage you to do so! You have the flexibility to display your prices in various formats, including an exact price, a price range, or a 'starting from' price.

I have forgotten my password

No problem - just head to the log in page and follow the link to reset it.

I can't log into the app.

When encountering a 'permissions' issue, please ensure you have downloaded the correct app. If you're seeking health or wellness professionals' services, the app you require is 'My Health Assistant.' On the other hand, if you're a health or wellness professional listed on our platform, the relevant app to download is 'MyHA Professionals'.