Frequently asked questions

Listing your services on My Health Assistant offers numerous benefits, including increased visibility to a wide audience seeking healthcare services and the flexibility to manage your appointments and client interactions through our user-friendly platform. You can join us without any setup fees, and we support you every step of the way from registration to managing your bookings. To get started, simply visit our website, sign up as a healthcare provider, and follow the easy steps to create your professional profile. Our platform is designed to facilitate private work and additional income, helping you achieve a better work-life balance.

My Health Assistant offers two subscription plans for professionals: a free plan and a premium plan. The free plan includes basic features, allowing you to list your services and receive limited enquiries. The premium plan, which is a rolling monthly subscription, offers additional features such as enhanced profile visibility and marketing support. You can switch plans or cancel at any time.

Upgrading to the premium plan on My Health Assistant provides several benefits, including increased exposure to potential clients through enhanced profile features, visibility on many more pages across the site, priority listing in search results, and access to exclusive marketing tools designed to help you grow your practice and reach more clients effectively.

At My Health Assistant, we prioritise the safety and trust of our users. To obtain MyHA Verified status on our platform, we will need to see copies of certain credentials and qualifications. These include:

1. Public Indemnity Insurance: Professionals must provide proof of valid public indemnity insurance.
2. Qualifications and Experience: We verify that your qualifications meet the requirements for the services you offer.
3. Professional Body Registration: Registration with relevant professional bodies in your field.
4. DBS Certificate (if applicable): If your services involve working with vulnerable populations, we may require a copy of your Disclosure and Barring Service (DBS) certificate.

Ensuring these qualifications are up-to-date helps us maintain a reliable and trustworthy community of health and wellness professionals.

My Health Assistant offers comprehensive support to new professionals joining the platform. This includes step-by-step guidance for setting up your profile, tips for optimising your listing to attract more clients, and customer service support for any enquiries or issues you might encounter. If you need anything, just contact the support team via the Contact menu on your dashboard.

You can cancel your premium subscription at any time directly through your account settings on My Health Assistant. The subscription is rolling monthly, so you have the flexibility to opt-out whenever necessary without any long-term commitment.

My Health Assistant makes it easy to manage your appointments. You can cancel or reschedule directly through our platform, and if the client has paid upfront, you'll be given the option as to whether you'd like to give a refund, in accordance with your own cancellation policy.

Absolutely not.

The basic plan on My Health Assistant is completely free of charge and allows you to list your services, which symptoms/conditions you address and receive a limited amount of enquiries.. You can upgrade to the premium plan for additional features, including access to our business management toolkit, with the flexibility to cancel anytime.

Absolutely! On My Health Assistant, you can list multiple services under a single profile. This gives you the flexibility to showcase all your offerings in one place. If your services vary across different locations, you can also set up tailored booking options to match the unique needs of each site. This makes it easier for clients to find and book the specific services they need, directly through your profile.

Yes, we highly encourage you to list your prices online. My Health Assistant provides the flexibility to display your pricing in various formats tailored to each service or professional in your business. You can choose to list an exact price, provide a price range, or use a 'starting from' price. This transparency helps clients make informed decisions about the services they are interested in booking.

Easy peasy - just head to the log in page and follow the link to reset it.

When encountering a 'permissions' issue, please ensure you have downloaded the correct app. If you're seeking health or wellness professionals' services, the app you require is 'My Health Assistant.' On the other hand, if you're a health or wellness professional listed on our platform, the relevant app to download is 'MyHA Professionals'.