Frequently asked questions

Can I pay for my appointments online?

Most health/wellness professionals listed with us allow direct bookings, whereby you can pick the appointment date & time that suits you and pay for the session online.

However some of our professionals would prefer to talk to you first, prior to setting an appointment. In this case, you would not be able to pay online.

I have forgotten my password

No problem - just head to the log in page and follow the link to reset it.

I can't log into the app.

When encountering a 'permissions' issue, please ensure you have downloaded the correct app. If you're seeking health or wellness professionals' services, the app you require is 'My Health Assistant.' On the other hand, if you're a health or wellness professional listed on our platform, the relevant app to download is 'MyHA Professionals'.